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Patient-Centered Medical Home (PCMH)

What is a Medical Home?
A Medical Home isn’t a building or place; it is a way of providing coordinated healthcare services. This is how we provide care at Progressive Community Health Centers. Patient-Centered Medical Home (PCMH) is a certified model of care that focuses on you (the patient). We offer services that support you and your unique healthcare needs.

A Medical Home is:

  • Accessible: You can receive care when you need it. The medical home delivers accessible services with shorter waiting times for urgent needs, enhanced in-person hours, and 24/7 telephone or electronic access (myChart) to a member of the care team.
  • Patient-Centered: You and your family are important parts of your healthcare team. We respect each patient’s unique needs, culture, values, and preferences.
  • Continuous: You regularly see the same providers.
  • Coordinated: Your team coordinates all your care, including sharing information and records with outside specialist care, should you need it.
  • Compassionate: Your well-being is the highest priority.

Medical Home Benefits:

  • Improve communication between you, your family and your healthcare providers
  • Help you understand and manage your health
  • Advocate for you, when necessary
  • Manage off-site referrals
  • Remind you of upcoming appointments/ tests
  • Help you reach your health goals

 Medical Home Team:

  • You (the patient)
  • Your family
  • Your primary care provider (doctor, nurse practitioner, physician assistant)
  • Nurses, medical assistants, specialized care providers, caregivers, and others who help you manage your health